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Receiving Documents

International students have four options to receive documents such as I-20s, DS-2019s, Social Security letters or Authorizations for Additional Courswork Outside of ASU.

  • Students who are newly admitted to ASU and requesting their initial I-20 should continue to work with Admissions Services to receive their I-20.
  • Students who are admitted to Global Launch at ASU AECP should continue to work with Global Launch to receive their I-20.


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Pick up from ISSC at Tempe 

Pick up your document from the ISSC at Tempe campus. Our office is open Monday through Friday from 8 a.m. to 5 p.m., excluding university holidays. You must bring your Sun Card or a photo identification card when you pick up your document.

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 Pick up from another campus

Pick up your document from the ISSC at other campuses. We have an office at ASU Thunderbird and our staff visit the following campuses during the academic year:

  • Polytechnic
  • Downtown Phoenix
  • West

If you would like to pick up your document at a non-Tempe campus, please complete the Non-Tempe Document Pick up Request eForm.

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Authorize pick up by a representative

Submit a Document Pick-Up Authorization eForm to allow the ISSC to release your document to a representative. Your representative must have a photo ID when picking up your document. 

Due to the Family Educational Rights and Privacy Act (FERPA), the ISSC will only release documents/information to the individual authorized through this eForm.  A new eForm will be required for each document authorized for pick-up.

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Ship to yourself using eShipGlobal

Have your documents shipped to yourself using express mail shipment through eShipGlobal

  • Express mail your documents in the U.S. or overseas using UPS, DHL or FedEx.
  • Pay for eShipGlobal by credit card (Visa, MasterCard or Discover cards only).
  • Register to use eShipGlobal online. For the best user experience use Internet Explorer or Mozilla Firefox.
  • Our step by step guide will walk you through using the eShipGlobal website.

eShipGlobal Reminders

  • Make sure to enter your name exactly as it appears on your passport.
  • Select the International Students and Scholars Center as the sender address.
  • Enter your student ID in the Student ID field.
  • Pay close attention to the information submitted, as errors in the credit card information or submitting incorrect or incomplete address information will result in a delay of your request.
  • In addition to having your document shipped to you, you can also use eShipGlobal to ship your documents to the ISSC.

If you have questions about how to use eShipGlobal, please visit eShipGlobal FAQs or email