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Receiving Documents

Beginning May 11, 2020, as per COVID-19 guidance from SEVP, the ISSC will temporarily be sending students’ Forms I-20 electronically to email addresses listed in SEVIS.  You will need to print your new I-20 and sign it in the Student Attestation section.  Please be sure to have a physical copy of this I-20 for official use.  These I-20's can be used in the same way as previously issued I-20's.

If you are unable to print your Form I-20, you may request to have a copy of the I-20 mailed to you that was sent to you via email.  Please see the below options to choose an option for receiving a printed copy of your electronically sent I-20. 

  • Students who are newly admitted to ASU and requesting their initial I-20 should continue to work with Admissions Services to receive their I-20.

  • Students who are admitted to Global Launch at ASU should continue to work with Global Launch to receive their I-20.

  • J-1 students who need their DS-2019, will need to select one of the options below as current U.S. Department of State guidelines do not allow these documents to be sent electronically. 


Print your I-20 at an ASU Library 

If you do not have access to a printer, you can visit the ASU Libraries to have your I-20 printed. ASU Libraries are open every weekday for staff and students. For information on hours of operation, please visit their website


Ship to yourself using eShipGlobal*

Have copies of your documents shipped to yourself using express mail shipment through eShipGlobal

  • Express mail your documents in the U.S. or overseas using UPS, DHL or FedEx.

  • Pay for eShipGlobal by credit card (Visa, MasterCard or Discover cards only).

  • Register to use eShipGlobal online. For the best user experience use Internet Explorer or Mozilla Firefox.

  • Our step by step guide will walk you through using the eShipGlobal website.

*eShipGlobal Reminders

  • Make sure to enter your name exactly as it appears on your passport.

  • Select the International Students and Scholars Center as the sender address.

  • Enter your student ID in the Student ID field.

  • Pay close attention to the information submitted, as errors in the credit card information or submitting incorrect or incomplete address information will result in a delay of your request.

  • In addition to having your document shipped to you, you can also use eShipGlobal to ship your documents to the ISSC.

If you have questions about how to use eShipGlobal, please visit eShipGlobal FAQs or email


Pick Up at the ISSC Tempe Office (J-1 Students ONLY)

J-1 students can pick up your DS-2019 and other documents from our ISSC Tempe office Monday – Friday from 8 a.m. to 5 p.m.


Authorize pick up by a representative

Submit a Document Pick-Up Authorization eForm to allow the ISSC to release your document to a representative. Only submit this eForm if you were given instructions by the ISSC to pick up your document from ISSC. Your representative must have a photo ID when picking up your document.

Due to the Family Educational Rights and Privacy Act (FERPA), the ISSC will only release documents/information to the individual authorized through this eForm. A new eForm will be required for each document authorized for pick-up.