News

We hope you're enjoying the summer.  We understand that constant news reports have raised many questions and concerns within the international community. As a result, we are experiencing a high volume of advising sessions, emails, and calls.

Please keep the following important points in mind:

• Our website has accurate and up-to-date information to help answer many common questions.
• If your question is not answered there, you're welcome to contact us.

• We are responding to emails in the order they are received.
• We are committed to responding to most emails within 2 business days.

• There is no need to contact us multiple times or in different ways (such as email, phone, and advising sessions).
• Sending the same inquiry more than once slows down our processes for everyone, including yourself. We kindly ask that you wait for our response.

• We are committed to reviewing most eForm requests within 7 business days.
• Complex requests (e.g., employment-related matters) may take longer.
• If your request is missing documents or requires follow up information, it will impact the processing time of your request.
• We understand that some situations may feel urgent, but due to the high volume of requests, we are unable to expedite eForm requests. All eForms are reviewed in the order they are received to ensure fairness for all students.
• Rest assured that we are reviewing and processing every eForm as quickly as we can.

• We are grateful for your patience and understanding. Respectful communication helps our team better serve all students during this busy period.

Thank you for working with us and supporting an efficient process for everyone.